Refund Policy

At Test Maestro, we value our customers and are committed to providing top-quality SAT test preparation services. We understand that there may be situations where a refund is requested. To ensure a fair and transparent refund process, we have established the following refund policy:

1. Eligibility for Refund:

Refund Window: Test Maestro offers a 7-day refund window from the date of purchase for all eligible refund requests.

Incomplete Courses: Refunds are available for courses and programs that have not been completed or accessed within the first three (3) days from the date of purchase.

2. Ineligible for Refund:

Test Maestro does not provide refunds for the following:

Completed Courses: Courses and programs that have been accessed and completed for at least three (3) classes are not eligible for a refund.
Aged Courses: Courses and programs that are more than three (3) days old from the date of purchase are not eligible for a refund.
Bundles and Packages: Any courses or programs that have been provided as part of a bundle or package are non-refundable.
Discounted courses : Any courses that have been offered at a discount from the list prices are not eligible for a refund.

3. How to Request a Refund:

To initiate a refund request, customers must:

Contact our customer support team via email at contact@testmaestro.com within the refund window (within 7 days of purchase).

Provide proof of purchase, including the order number and the specific course or program for which the refund is being requested.

4. Refund Process:

Once a refund request is received, our team will review it within [2] business days.

If the request is eligible and approved, the refund will be processed within [14] business days via the original payment method.

Customers will receive an email confirmation once the refund is processed.

5. Contact Information:

For any questions or refund-related inquiries, please contact our customer support team at contact@testmaestro.in.

Note: This refund policy is subject to change, and any updates or modifications will be communicated to our customers through our official website and email notifications.

At Test Maestro, we aim to provide exceptional SAT test preparation services and a positive learning experience for all our customers. We understand that circumstances may vary, and we are committed to addressing your concerns and inquiries promptly and fairly.

Thank you for choosing Test Maestro for your SAT test preparation needs.